Performance Measurement and Management
Performance Measurement and Management helps governments and nonprofit organizations track and improve their effectiveness and efficiency. Performance measurement is the process of regularly tracking progress on a series of program indicators. Performance management is the practice of using that data to inform decisions and make improvements. The Urban Institute has been a leader in performance measurement and management for four decades. Early on, we pioneered performance management techniques that government agencies still use to evaluate and improve public services, from garbage collection to human services to economic development. Our research also helps public agencies and private nonprofit organizations identify what questions to ask, what data to collect, and how to use that data to manage and improve their work.