ImpactStory

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Why Customer Feedback Tools Are Vital for Nonprofits

The William and Flora Hewlett Foundation to joined forces with Bill and Melinda Gates Foundation, the James Irvine Foundation and many other grantmakers in a funder collaborative called the Fund for Shared Insight to create tools that will make it simple and affordable to listen to clients. This is especially important in the nonprofit world where recipients of services and products usually can’t vote with their wallets.

More than Numbers

The Charles and Lynn Schusterman Family Philanthropies (Schusterman) developed this More than Numbers guide for organizations who seek to apply a diversity, equity and inclusion (DEI) lens to their internal data collection processes and assess and improve how they collect constituent information through tools such as alumni surveys and program evaluations. This guide does not address data collection for formal demography, national population estimates or academic research.

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