Why Customer Feedback Tools Are Vital for Nonprofits
Harvard Business Review | 2019
The William and Flora Hewlett Foundation to joined forces with Bill and Melinda Gates Foundation, the James Irvine Foundation and many other grantmakers in a funder collaborative called the Fund for Shared Insight to create tools that will make it simple and affordable to listen to clients. This is especially important in the nonprofit world where recipients of services and products usually can’t vote with their wallets.
Resource Link: https://hbr.org/2019/02/why-customer-feedback-tools-are-vital-for-nonprofits
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