ImpactStory

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Delivering on the Promise of Nonprofits

The authors, of the Bridgespan Group, say organizations should start by rigorously addressing a few interdependent questions: Which results will we hold ourselves accountable for? How will we achieve them? What will the results really cost, and how can we fund them? How do we build the organization we need to deliver those results? Together, those questions provide a framework for developing pragmatic, specific plans of action.

Why Customer Feedback Tools Are Vital for Nonprofits

The William and Flora Hewlett Foundation to joined forces with Bill and Melinda Gates Foundation, the James Irvine Foundation and many other grantmakers in a funder collaborative called the Fund for Shared Insight to create tools that will make it simple and affordable to listen to clients. This is especially important in the nonprofit world where recipients of services and products usually can’t vote with their wallets.

More than Numbers

The Charles and Lynn Schusterman Family Philanthropies (Schusterman) developed this More than Numbers guide for organizations who seek to apply a diversity, equity and inclusion (DEI) lens to their internal data collection processes and assess and improve how they collect constituent information through tools such as alumni surveys and program evaluations. This guide does not address data collection for formal demography, national population estimates or academic research.

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