Found 223 Results
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A Transformation of Program Evaluation


I have transformed traditional program evaluation into a first-of-its-kind framework and toolbox you can use day-to-day to track mission fulfillment and iteratively improve programs, separately or collaboratively together. Read about the ImpactStory™ Strategy and my upcoming book!

April 8, 2024

Are Anonymous Surveys Necessary?


Learn about different ways a survey can be anonymous, including the pros and cons of each.

March 25, 2024

How to Turn Narrative Survey Responses into Data You Can Use


I almost always recommend including open-ended questions at the end of surveys. This allows you to get some free-form, narrative responses from your clients. These narrative responses can be rich and detailed, and can give you valuable, unexpected information. But, what do you DO with them?!?

March 9, 2024

Why Benchmarking Doesn’t Work in the Social Sector


Benchmarking in the social sector is tricky because – while more productivity (i.e., serving more people) and more impact (i.e., more goodness in the world) seem like they would always be desirable – that’s not always the case! More is not necessarily better, and efficiency is often not the goal.

February 26, 2024

3 Tips for Getting AUTHENTIC Survey Responses


Nonprofit clients are often grateful, and they probably don’t want to insult you. How do you not just get a lot of “strongly agree” answers that don’t help you improve programming? Read more about three tips to help ensure they tell you the good, the bad, and the ugly!

February 11, 2024

The Trick to Defining Success in the Social Sector


In 20+ years of working with social sector partners, I’ve never met a single person who does not really, really want there to be a single number – like “profit” – that nonprofits can use as a simple, clear indicator of success.

January 22, 2024

The Power of a Strong Framework


The work of nonprofits is complex. You surely have a deep, internal sense that your work is powerful and impacts the people you work with. Expressing this power and impact with coherence can be challenging.

January 7, 2024

How Do We Know We are Doing Good?


I think of this community as being one of philanthropists – in the true meaning of the word: “loving people.” This is a community actively loving people every day.

December 18, 2023

Graphs that Help You Ask Important Questions


This weekend, I was thinking about how data can be used for good, and how data can be used for evil. So today, I thought I’d talk about how you can use graphs to understand your data in ways that build trust and understanding (good) or they can obscure the truth and promote stereotypes (evil).

December 4, 2023

A Strategy for Co-Building Knowledge


What if… we established uncomplicated, sector-specific structures, defined metrics, and capacity for tracking, analyzing, and using impact data?

November 21, 2023

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